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Return & Refund Policy

  • For exchange of item, Customers are required to drop us a message on [email protected] within 3 days upon receiving their parcel.
     
  • All items must not be worn, washed, signs of staining, scents from perfume/fragrances and detergent. Clothing tag must be attached and in it’s original condition when shipped out. Any form of disarray that warrants the item unsuitable for resale will not be exchanged.
     
  • Exchanges are only valid for the same design and colour that was initially purchased. After confirmation from the customer service, kindly send parcel back  within 1-3 working days. Return shipping will be borne by the customer.
     
  • If the product is out of stock, the amount paid for the product cancelled will be converted to store credit into store credit.
     
  • All products in the customer’s order will go through a quality check prior to shipping out. Should customer receive a wrong or defective product, kindly contact us for further assistance. Do kindly send a message to [email protected] within 3 days upon receiving your orders for our customer service verification. The return item shipping fee will be under buyer expenses.
     
  • All items must not be worn, washed, signs of staining, scents from perfume/fragrances and detergent. Clothing tag must be attached and in it’s original condition when shipped out. Any form of disarray that warrants the item unsuitable for resale will not be exchanged.

  • Only items with defects are allowed to do exchanges with the same model, same colour and same size.

  • Definition of non-defect items:

    • Wear & tear
    • Unopened buttonholes
    • Loose stitched button
    • Uncut stitching string
    • Slightly off-line or crochet
    • Staining with less than 2cm sizing
    • Slight colour varies from website product photos
    • Colour fade
    • Colour stain
    • Torn and size shrinking caused by inappropriate handling methods
       
  • Customers have to contact our support for confirmation prior to sending back the products to us.
    Our return address is 25, Jalan 13/142, Taman Orkid Desa, 56000, Cheras, Kuala Lumpur.